<a href="https://www.realestate.com.au/property-apartment-nsw-port+macquarie-150331060" rel="noopener noreferrer" target="_blank">Apartment 310 - Click here for more information </a><a href="https://www.realestate.com.au/property-apartment-nsw-port+macquarie-150523308" rel="noopener noreferrer" target="_blank">Apartment 507 - Click here for more information </a>

Sandcastle Apartments Port Macquarie

1.Information We CollectWe collect personal information necessary to facilitate your booking and provide you with a high standard of service. This may include, but is not limited to:<ul><li class="ql-align-justify">Contact Information: Your name, address, email address, and phone number.</li><li class="ql-align-justify">Booking Details: Dates of stay, number of guests, and specific accommodation preferences.</li><li class="ql-align-justify">Identification: Photographic identification (e.g., passport or driver’s license) as required for check-in purposes to verify identity and comply with our security protocols.</li><li class="ql-align-justify">Payment Information: Credit card details provided to secure your booking, pay deposits, or settle outstanding balances.</li></ul> 	2.How We Use Your InformationWe use the information we collect to:<ul><li class="ql-align-justify">Process and manage your accommodation reservations.</li><li class="ql-align-justify">Communicate with you regarding your stay (e.g., check-in instructions, arrival updates).</li><li class="ql-align-justify">Process payments and issue receipts.</li><li class="ql-align-justify">Ensure the safety and security of all guests and residents at Sandcastle Apartments.</li><li class="ql-align-justify">Comply with legal obligations and internal record-keeping.</li></ul> 	3. Data Security and Protection<ul><li class="ql-align-justify">Storage: We take reasonable steps to ensure that your personal information is stored securely.</li><li class="ql-align-justify">Payment Security: Financial information provided for bookings is handled securely. Please note that payments are processed according to the conditions agreed upon at the time of booking.</li><li class="ql-align-justify">Access: Access to your personal information is limited to authorized staff who require it to perform their job duties.</li></ul>	4. Disclosure to Third PartiesWe do not sell or rent your personal information to third parties. We may disclose your information only:<ul><li class="ql-align-justify">To service providers who assist us in operating our business (e.g., payment processing systems), provided they agree to keep your information confidential.</li><li class="ql-align-justify">When required by law, regulation, or legal process.</li></ul> 	5. Access and CorrectionYou have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information. If you have questions about your data or wish to exercise these rights, please contact our office at 02 6583 8888 or <a href="mailto:info@sandcastleportmacquarie.com.au" rel="noopener noreferrer" target="_blank" style="color: rgb(109, 109, 109);">info@sandcastleportmacquarie.com.au</a>. 	6. Updates to this PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be effective upon posting to our official communication channels. Contact InformationSandcastle Apartments12-24 William St, Port Macquarie, NSW, 2444Phone: 02 6583 8888Email: <a href="mailto:info@sandcastleportmacquarie.com.au" rel="noopener noreferrer" target="_blank" style="color: rgb(109, 109, 109);">info@sandcastleportmacquarie.com.au</a>

Sandcastle Apartments12 -24 William Street, Port Macquarie, NSW, 2444Phone - 02 6583 8888Email – info@sandcastleportmacquarie.com.auTerms &amp; Conditions - Please read carefully• Check-in time – 2pm • Check-out time – 10:00am• Our apartments are self-catering and are fully serviced before your arrival. For stays longer than 10 or more days, a complimentary service is provided after the first week then weekly thereafter. Daily housekeeping services are not available.• All linen and bath towels included in tariff. Please bring your own beach towels.MAXIMUM GUESTS PER APARTMENT• Maximum 2 persons per 1 Bedroom Apartment• Maximum 4 persons per 2 Bedroom Apartment• Maximum 6 persons per 3 Bedroom ApartmentDEPOSIT POLICY &amp; CANCELLATION• Deposit: A deposit will be charged as prepayment of the cost of the first night after reservation.• Free Cancellation Period: The guest can cancel free of charge until 30 days before arrival. In this case, the deposit will be refunded.• Cancellation within 30 Days of Arrival: If the guest cancels within 30 days of arrival, the deposit is non-refundable. However, if Sandcastle Apartments can re-let the apartment for the entirety of the original booking dates, the deposit will be offered as a credit toward a future stay at Sandcastle Apartments. This credit will be valid for 12 months from the date of cancellation and is subject to availability.• Notification of Re-letting: If the apartment is re-let, Sandcastle Apartments will notify the guest via email or phone call if successful.• No-Shows: In the event of a no-show, the deposit will be forfeited.• Balance Paid on Arrival: Balance of account will be charged to the credit card on day of arrival• While we understand that unforeseen circumstances may arise, we are unable to offer refunds for early departures after a guest has checked in. The full booking amount will be retained.BUILDING ENVIRONMENT AND NOISE POLICYSandcastle Apartments is a mixed-use building that includes both short-term rental apartments and permanent residential units. To ensure a comfortable environment for all residents, we maintain a strict policy regarding noise levels and disruptive behaviour.• No Parties or Gatherings: Parties, large gatherings, or any event that may cause excessive noise or disturbance to other residents are strictly prohibited within the apartments or common areas of the building.• Quiet Hours: Quiet hours are in effect from 10pm to 8am daily. During these hours, guests are expected to minimize noise and refrain from activities that could disturb other residents.• Noise Complaints and Penalties: Any noise complaints received by management during your stay may result in the following:• First Complaint: A warning will be issued.• Subsequent Complaint: A charge of $250.00 will be applied to your credit card on file.• Eviction: In the event of repeated noise complaints or severe disturbance, you will be asked to leave the property immediately without refund of any remaining rental fees.We appreciate your cooperation in maintaining a peaceful and respectful environment for all members of our community.ARRIVAL INFORMATIONOnce Housekeeping and Maintenance have finished in your apartment, you are welcome to check in. We will contact you to inform you as soon as your apartment is ready for you on arrival day if it is ready before 2pm check in time. We will contact you on your arrival day, to update you on the progress of your apartment and as soon as it is ready for you, we will call or text you with your arrival information.SMOKING/VAPING POLICY• Sandcastle Apartments is a strictly NON-SMOKING building. This includes all apartments, hallways, common areas, and balconies/terraces.• Smoking and vaping are only permitted in designated outdoor smoking areas, if any, which will be identified upon check-in.• Violation Fee: A cleaning and deodorising fee will be charged to your credit card if there is evidence of smoking or vaping in your apartment or on your balcony/terrace. This fee covers the cost of professional cleaning and air purification to remove smoke odours and residue. The fee will be determined by the severity of the violation.• Evidence of Smoking/Vaping: Evidence of smoking or vaping includes but is not limited to the smell of smoke, cigarette butts, ash, or vaping devices found in the apartment or on the balcony.• Reporting: Guests are encouraged to report any instances of smoking or vaping in non-designated areas to management immediately.WEATHER CONDITIONSAll bookings are not subject to weather conditions. We cannot control the weather; therefore, there will be no refunds or part refunds or transfers due to weather conditions or for ANY OTHER REASONBALCONY HOURSAfter 10pm we ask all guests to come inside from the balconies and close the doors, so noise does not disturb other guests.PROPERTY LOSS OR DAMAGEPlease be advised that Sandcastle Apartments does not accept any responsibility for any personal belongings or items either inside the individual apartments or anywhere within the building – this also includes all motor vehicles (any incident/accident or damage to any motor vehicle is not covered by Sandcastle Apartments but falls fully under theindividuals own personal insurance for their motor vehicles.) While we strive for a comfortable and enjoyable stay, guests are responsible for any damage to the apartment or its contents caused by them or their visitors, beyond reasonable wear and tear. Sandcastle Apartments reserves the right to charge the guest for the cost of repairs or replacement.PHOTOGRAPHIC IDENTIFICATIONWhen you check-in you will be asked to provide photographic identification e.g., driver's license, passport.If you are unable to provide such identification your booking may be cancelled, and you may be liable to pay Sandcastle Apartments an amount equal to the full booking amount plus any other costs incurred by Sandcastle Apartments in connection with the booking. Accordingly, any pre-payment you have made in relation to the booking will be forfeited to Sandcastle Apartments under this term.PRICING AND QUOTESAny quote given is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written advice from Sandcastle Apartments that the payment has been received, and the booking has been confirmed.Any confirmed price is subject to change if:• a payment which is due on a booking is not received by Sandcastle Apartments by the date the payment is due; or• there is a change in or imposition of a government charge, tax or levy which entitles or necessitates Sandcastle Apartments changing the price of your booking.• any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking.PAYMENTSIf payment is not made for your booking by the time shown in the conditions displayed at the time of booking, then you authorize Sandcastle Apartments to charge the credit card used to confirm your booking be charged for the outstanding amount of your booking. 3% charge for AMEX payments, No charge for Visa or Mastercard.DEPOSIT AND FINAL PAYMENTFor all bookings, details of a valid credit card must be entered to confirm your booking.Full payment must be received in accordance with the conditions for payment displayed at the time of booking (“Payment Date”). If payment is not made before the Payment Date, full payment (or the remaining portion if part payment has been made) will be charged and you authorize Sandcastle Apartments to charge, the credit card entered at the time of booking.If any deposit or final payment is not received by the Payment Date, Sandcastle Apartments reserves the right to cancel the booking.TRAVEL INSURANCESandcastle Apartments strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to, loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.UNACCOMPANIED MINORSAll guests under the age of 18 must be accompanied by a responsible adult such as a parent, stepparent, guardian, or other adult who has parental rights and responsibilities for the under 18-year-old guest.If a guest under the age of 18 is found to be unaccompanied by a responsible adult, Sandcastle Apartments reserves the right to immediately cancel the booking, and the full booking amount will be forfeited as per this clause.All bookings made via Participating Websites or with Sandcastle Apartments directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at the Sandcastle Apartments under the booking once any payment is made in relation to the booking. Disclaimer[Last updated 7 March 2022]We are a member of Good To Book, a risk management database for Short Term Accommodation Providers (STAPs) (‘GtoB database’). We will use the GtoB database to search your name and the names of guests booking or staying with you at our accommodation.If we find an entry on the GtoB database, this indicates that there was some problem caused by you, or one of your guests, at a previous accommodation you have stayed at. Based on information on the GtoB database, we may refuse to accept your accommodation request or booking (and will refund any money you have paid) or we may impose additional restrictions on your stay (for example, an additional security bond).We cannot check the accuracy of the GtoB database nor can we disclose to you any information on the GtoB database or the STAP who uploaded the information, as this information is confidential. The information on the database is used for evaluative purposes so accommodation providers can decide whether to enter into a contract for accommodation with you or not. Any concerns you have with the GtoB database will need to be discussed with GtoB directly. You can contact GtoB via email at admin@goodtobook.com.We accept no liability for our use of the GtoB database, including any reliance we make on the information contained on the GtoB database, even if the information uploaded is incorrect.We may also upload information to the GtoB database if you cause damage or harm to us, our staff, guests or our property during your stay. Providing we are not negligent, we will not be liable to you or any other person for any consequence arising from the upload of information to the GtoB database by us.

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Modern, open plan lounge, dining/kitchenette. King & 2 Single beds. Ground Floor Terrace area with great views over Town Beach. Restricted parking, suits smaller car ( unlimited on-street parking.) WIFI & Chromecast included.

2 Bedroom Ground Terrace

Large open plan living & dining area, big balcony & Spectacular Ocean Views. Fully equipped kitchen, full laundry . Main bedroom with King Bed, en-suite & Spa Bath . Second bedroom has a Queen bed and third bedroom has 2 x single beds. There is also a second bathroom with walk in shower. The apartment has Ducted Aircon. WIFI & Chromecast included. 

3 Bedroom Oceanview

Modern Studio, open plan lounge, dining/kitchenette & bedroom, King bed. Ground Floor Terrace area with views over Town Beach. Restricted parking, suits smaller cars ( unlimited on-street parking.) WIFI & Chromecast included. Shower over bath

Studio Ground Terrace

Large open plan living & dining area, big balcony & Spectacular Ocean Views. Fully equipped kitchen, full laundry . Main bedroom with King Bed,en-suite & Spa Bath and Ducted Aircon. WIFI & Chromecast included. The 2-bedroom/2bathroom apartments have a King bed in the master bedroom plus a choice of either a Queen bed or 2 x Single beds in the second bedroom plus a 2nd bathroom. Please let us know when booking your preferred configuration. 

2 Bedroom Oceanview

Large open plan living & dining area, big balcony & Spectacular Ocean Views. Fully equipped kitchen, full laundry . Main bedroom with King Bed,en-suite & Spa Bath and Ducted Aircon. WIFI & Chromecast included. 

Privacy Policy – Sandcastle Apartments